Intro to Rewards

What are rewards?

Cooleaf rewards are a way for companies to show their gratitude and incentivize employees. Reward points are awarded for activities tracked within Cooleaf such as participating in a challenge or attending an event.

Reward points can be redeemed for rewards such as eGift Cards, merchandise, paid days off, or even charity donations.

Each organization has its own Rewards Catalogue unique to the company culture. To view your organization’s Rewards Catalogue, click the ‘Rewards’ or gift icon on the Cooleaf home page.

How do I earn reward points?

There are several ways to earn reward points within Cooleaf! You can earn reward points by participating in and completing a step challenge or a business challenge. You’ll automatically receive points for certain milestones, like your birthday or anniversary, depending on your organization's Rewards Program.

Reward points may also be distributed by Admins for other achievements, including meeting sales goals or completing actions in other systems (such as Slack, Kustomer, Salesforce, etc.).

To learn how to earn points and get rewarded, check out your organization's Award page on Cooleaf. Click the star icon under the home icon on the Cooleaf dashboard to access this information.

How do I redeem my rewards points?

Simply visit the ‘Rewards’ page, choose the reward you would like, and click ‘Redeem.’ If the button is blue, then you have enough reward points to redeem this item! For more information, check out How do I redeem a reward?

How can I check my reward points balance?

You can view your reward points balance at a glance on the top right corner of any Cooleaf page under Profile Histro! For more information, review Your Profile or your History page!

Do My Cooleaf points expire? 

No, your Cooleaf points do not expire. We understand the value of your hard-earned points, and you can rest assured that they remain accessible for as long as you are an active employee at your organization.

What Happens to My Points if I Leave My Company?

Your Cooleaf points are subject to your company's specific policy regarding rewards and benefits. Here's a general guideline to help you understand the typical scenarios:

Voluntary Departure:

• If you choose to leave your company voluntarily, it's advisable to redeem any remaining Cooleaf points you have before your last day of work. This ensures that you can fully enjoy the benefits accrued during your tenure.

Termination by the Company:

• In the event of employment termination initiated by the company, the outcome regarding your Cooleaf points will depend on your workplace policy. Some companies may issue a gift card equivalent to the remaining points or include the point value in your final paycheck. Others may have policies restricting the use of remaining points. For specific details, it is recommended to refer to your company's established guidelines regarding the status of Cooleaf points in the case of termination.

How to Find Out More:

If you are uncertain about the policy or whom to contact regarding your Cooleaf points, reaching out to your company's Cooleaf administrator is the best course of action. Not sure who that is? No problem! Feel free to email our support team at support@cooleaf.com, and we will gladly assist you in identifying the appropriate contact person at your workplace.