Getting Started
Intro to Cooleaf
Getting Connected to Cooleaf
Get Started with Recognition, Rewards, & Team Engagement!
Navigating Cooleaf: Your Quick Start Guide!
Password and Login Support
User Dashboard
Recognitions and Posts
Content Formatting & Attachment Options
Discovering Discussion Groups
How To Take a Survey
How do I recognize someone on Slack?
Microsoft Teams Cooleaf App
What can I do on the Community page?
Activities
Intro to Challenges
Joining Challenges
Joining Events
Your Guide to Step Challenges
Adding Events to Your Calendar
Why are my steps not syncing?
When will I receive my points?
Uploading Images to a Challenge
Earning Points for Challenges
Editing Challenge Responses
Awards
Rewards
Intro to Rewards
Redeem Rewards
How can I send someone a gift using Cooleaf points?
Virtual & Physical Visa Gift Cards - My Digital Wallet
Making a Difference: Donating with Cooleaf - Your Guide to Giving Back
Profile & Preferences
Tips & More
Manage Cooleaf (Admin Only)
Getting Started for Admins
Manager Panel
Get Started with Manager Panel
Manager Panel | Scheduling Tool
Manager Panel | Rewards Budget
Get Started with Pulse Surveys
How to Utilize the NPS Survey Template in Cooleaf
Manage Discussion Groups
HR Panel
Platform User Roles & Permission Levels
Admin Dashboard - Reports (Admin)
Manage Employees (Admin)
Manage Events (Admin)
Manage Challenges (Admin)
Manage Awards (Admin)
Manage Tags (Admin)
Cooleaf Gifting Guide (Admin)
Setting Up a Gifting Pool (Admin)
Using Challenge Templates
Manager Training for Local Admins
Basic Training for HR Admins
Culture Champion Awards
Engaging Users through Main Feed Challenges
Cooleaf Monthly Snapshot
FAQs & Troubleshooting
- All Categories
- FAQs & Troubleshooting
- Contact Cooleaf Support
Contact Cooleaf Support
Updated
by The Cooleaf Success Team
To contact Cooleaf's Customer Support Team, please email us directly at support@cooleaf.com
When contacting support be sure to provide them with details and the most accurate information about your experience to help expedite your request. We try our best to answer all emails within 24 hours, during regular business hours.
