- What are step challenges?
- How long do step challenges last?
- How do I join a step challenge?
- How do I sync my steps?
- Challenge Progress and Leaderboard
- How do I make sure my device is properly connected?
- How do I earn reward points for step challenges?
- I’m having trouble connecting my device or syncing my steps. Can you help?
What are step challenges?
Step challenges encourage employees to meet physical fitness goals, establish healthy habits, and connect with their team. Owning a fitness tracking device is not required – anyone can join in.
Compete to see who can reach the highest step count while earning rewards and getting in shape!
How long do step challenges last?
In a daily step challenge, participants are awarded points when they reach the goal of that specific day. A reward email will automatically go out each day to participants once they’ve reach their step goal.
In a weekly step challenge, participants are awarded points only once and only after they’ve reached the weekly goal.
In a monthly step challenge, participants are awarded points only once and only after they’ve reached the monthly goal.
How do I join a step challenge?
When your organization sets up a step challenge, you will be notified by email. From the email, click the link to go to the challenge page and follow the steps below.
On the challenge page, click the blue button that says ‘Join’.
After you click ‘Join,’ you will be prompted to download the Cooleaf app and connect your Fitbit or Misfit device. If your device is already connected, you won’t see this screen:
No Fitbit or Misfit? No worries! You can track your steps using Apple’s Health App via iPhone or Apple Watch. Simply download the Cooleaf app and join the challenge using the app. Open the Health app data sources and allow Cooleaf to read steps data.
Once your device is connected, click ‘Join Challenge’ a second time.
You should now see that the ‘Join Challenge’ button shows a blue checkmark and the words ‘You are in.’ Lace up your sneakers – you’re now part of the step challenge!
How do I sync my steps?
Cooleaf periodically syncs your steps throughout the day. If your steps are not current at the moment, your steps will likely be displayed accurately in 30 minutes to 1 hour.
If your steps are not showing up after an hour, try some of the methods listed in this article.
Challenge Progress and Leaderboard
During the challenge, you will be able to see your daily progress on the challenge page, along with your daily stats (showing the number of steps you’ve logged each day of the challenge) and your overall stats (showing the number of reward points you’ve earned, the total number of steps you’ve taken throughout the challenge, your average steps per day, and the number of days you’ve achieved the daily step goal).
Note: These stats are kept current based on your most recent sync. We encourage syncing your steps a few times each day in order to keep the Leaderboard up to date!
How do I make sure my device is properly connected?
To check to see if your device is properly connected, follow the steps below.
Click your name in the top right corner of the Cooleaf dashboard. Next, select ‘Personal Details’ from the pull down menu.
Scroll down to the ‘Account Integrations’ section. If your device is properly connected, you will see it listed here.
How do I earn reward points for step challenges?
Reward points are automatically added to your Cooleaf account when you reach the daily, weekly, or monthly step goal. After you receive the reward points, you will automatically receive a reward point confirmation email. You can also see your new reward points balance in the upper righthand corner of the Cooleaf dashboard.
I’m having trouble connecting my device or syncing my steps. Can you help?
First, read this article for troubleshooting tips: Why are my steps not syncing?
If you're still having trouble syncing your steps, please contact us at email@example.com.