Intro to Rewards
What are rewards?
Cooleaf rewards are a way for companies to show their gratitude and incentivize employees. Reward points are awarded for activities tracked within Cooleaf such as participating in a challenge or attending an event.
Reward points can be redeemed for rewards such as eGift Cards, merchandise, paid days off, or even charity donations.
Each organization has its own Rewards Catalogue unique to the company culture. To view your organization’s Rewards Catalogue, click the ‘Rewards’ link in the Cooleaf Dashboard.
How do I earn reward points?
There are several ways to earn reward points within Cooleaf! You can earn reward points by participating in and completing a step challenge or a business challenge. You’ll automatically receive points on your birthday and work anniversary.
Reward points may also be distributed by Admins for other achievements, including meeting sales goals or completing actions in other systems (such as Slack, Kustomer, Salesforce, etc.).
To learn more about your organization’s Rewards Program, go to the ‘Rewards’ page and click the button in the first box that says ‘Read about Rewards Program.’
How do I redeem my rewards points?
Simply visit the ‘Rewards’ page, choose the reward you would like, and click ‘Redeem.’ If the button is blue, then you have enough reward points to redeem this item!
When you redeem a Cooleaf reward, you will receive two emails. One email contains the order ID, and the other email contains the redemption code for your eGift Card.
The email containing the order ID will arrive instantly (within 1-5 minutes). The email containing the reward redemption code will arrive once your order has finished processing.
For US eGift Cards (including US virtual Mastercards, which can be used internationally), the processing time is typically less than an hour.
For eGift Cards outside of the US, the processing time is typically 3-5 business days, but it can be up to a week.
If you haven’t received the code within these time frames, send us an email at firstname.lastname@example.org.
Watch the video below to learn how to redeem eGift Card rewards fulfilled by Cooleaf. If you have a question about a physical reward (such as a company T-shirt or other branded product), experience reward (such as paid days off), or physical Visa gift card, please contact email@example.com.
How can I check my reward points balance?
You can view your reward points balance at a glance on the top right corner of any Cooleaf page.
To view the overall number of points you’ve earned and redeemed, click your name in the top right corner of the page. From the dropdown menu, select ‘Points Balance.’
I’m trying to redeem a reward, but it says the budget limit has been reached. Why?
Each organization has a specific monthly budget that resets at the beginning of every month. If the budget limit has already been reached, you won’t be able to redeem your reward points.
We recommend checking again at the beginning of the following month after the budget has been renewed.