- All Categories FAQs & Troubleshooting
Getting Started
Intro to Cooleaf
Getting Connected to Cooleaf
Get Started with Recognition, Rewards, & Team Engagement!
Navigating Cooleaf: Your Quick Start Guide!
Password and Login Support
User Dashboard
Recognitions and Posts
Content Formatting & Attachment Options
Discovering Discussion Groups
How To Take a Survey
Elevate Your Engagement: Cooleaf Slack Integration
Microsoft Teams Cooleaf App
Community Page
Activities
Intro to Challenges
Joining Challenges
Joining Events
Your Guide to Step Challenges
Adding Events to Your Calendar
Syncing my Steps
Uploading Images to a Challenge
Earning Points for Challenges
Editing Challenge Responses
Awards
Rewards
Intro to Rewards
Redeem Rewards
Sending a Gift with Cooleaf Points
Virtual & Physical Visa Gift Cards - My Digital Wallet
Making a Difference: Donating with Cooleaf - Your Guide to Giving Back
Virtual Visa® Reward
Profile & Preferences
Tips & More
Manage Cooleaf (Admin Only)
Getting Started for Admins
Manager Panel
Get Started with Manager Panel
Manager Panel | Activities | Manage Challenges for Admins
Manager Panel | Scheduling Tool
Manager Panel | Rewards Budget
Get Started with Pulse Surveys
How to Utilize the NPS Survey Template in Cooleaf
Manage Discussion Groups
Cooleaf Slack App Integration Set Up (Admin)
Redesigned Awards Panel (Awards Panel v3) and New Features
Recognition Certificates (Admin)
HR Panel
Platform User Roles & Permission Levels
Admin Dashboard - Reports (Admin)
Manage Employees (Admin)
Manage Events (Admin)
Manage Awards (Admin)
Manage Tags (Admin)
Cooleaf Gifting Guide (Admin)
Setting Up a Gifting Pool (Admin)
Manager Training for Local Admins
Basic Training for HR Admins
Culture Champion Awards
Engaging Users through Main Feed Challenges
Cooleaf Monthly Snapshot
FAQs & Troubleshooting
FAQs & Troubleshooting
Troubles Logging In?
Are you having a difficult experience logging in? If you are having a difficult experience logging in or need to change your password, look here for more info.
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Contact Cooleaf Support
To contact EX Cooleaf's Customer Support Team, please email us directly at exsupport@itagroup.com When contacting support be sure to provide them with details and the most accurate information about…
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G2
G2 What is G2?. G2 is a platform used by companies to collect honest, authentic reviews and feedback about software companies. To help other companies make an informed decision on what platforms to i…
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Reporting and Addressing Content Concerns
If you come across any content that violates our community guidelines, any instances of abuse, inappropriate content, insufficient responses in Events and Challenges, or encounter any issues within the community, you can anonymously report them to your platform administrators using the designated reporting mechanisms tool below or to support@cooleaf.com
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Cooleaf Status Page
About This Site. This is the Cooleaf status page, where you can get updates on how our systems are doing. If there are interruptions to service, we will post a note here. As always, if you are experi…
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