If you're having trouble logging into your account, here are some helpful troubleshooting steps to try before resetting your password.
| Accounts will be locked for 10 minutes after 3 incorrect password submissions. Please wait 20 mins before trying to login again or contact exsupport@itagroup.com for a temporary password. |
- Single Sign-On: Confirm you can log into another software or system your organization may be using with your SSO login. This could be something like a process system or your email account. If you can not access those pages via your SSO login, please contact your IT team.
- Double-check all the spelling in your email and password to confirm it is correct. It might be that you've accidentally entered the wrong email address or you've left in additional characters. (Ex. email@Cooleaf.com and not email@Coollleaf.com)
- Make sure you are using the email address that is tied to your Cooleaf Account and not an alias email address (Ex. Email: John.cooleaf.123@cooleaf.com Alias: John@cooleaf.com)
Try logging in from an incognito web browser window or another web browser - Clear your web browser cookies and cache and attempt to log in again
- Mobile App: disconnect from WiFi when attempting to login to ensure it's not an internet connectivity issue.
If you are still having trouble with your password, contact exsupport@itagroup.com