This article outlines the expected delivery times and important details for various reward types in our Enhances Storefront.
E-Gift Cards
E-gift cards are typically delivered to your inbox within three business days.
If you have not received your e-gift card after three business days, please contact our support team at exsupport@itagroup.com.
Physical Merchandise - US
Delivery times for physical merchandise vary based on vendor location and your shipping address. Products are either delivered by a Front Door Parcel Delivery service (e.g., FedEx, UPS) or Truck Delivery for items that exceed parcel carrier shipping weight or size limits. Most often, items are delivered within 2 weeks. Please note that tracking information may not be provided, even for successfully completed orders.
If you have any questions regarding the status of your order, please allow 12 business days for processing and shipment before contacting exsupport@itagroup.com.
Physical Merchandise - Global
Delivery times for physical global merchandise vary based on vendor location and your shipping address. You can generally expect delivery within four weeks. Please note that tracking information may not be provided, even for successfully completed orders.
If you have any questions regarding the status of your order, please allow 20 business days for processing and shipment before contacting exsupport@itagroup.com.
Branded Company Merchandise (Company Store)
Delivery times for company merchandise may vary depending on the vendor. You can generally expect delivery within three weeks.
Charity Donations
Charity donations are processed instantly and cannot be canceled.
Experiences
Email confirmations for experiences are typically sent within a few hours. If you have not received your confirmation within 48 business hours, please contact our support team at exsupport@itagroup.com.
Shipping and Delivery
ITA Group is not responsible for awards delivered to the wrong address due to a participant’s typographical error. Additional shipping costs may apply to shipments which are undeliverable due to incorrect or incomplete addresses, no forwarding address, or multiple delivery attempts. There is no obligation to hand deliver an award shipment to the participant personally.
Delayed Rewards
At times, reward delivery may be delayed. ITA Group monitors all orders to check for any delays and will contact participants who have ordered an item that takes more than three weeks to deliver. An participant will have two options if an award is delayed: (i) wait for award to become available; or (ii) cancel the order and select an alternate award. ITA Group reserves the right to review participant award redemptions for accuracy, completion and Program rules applicability. If there are acceptance issues with an participant’s award redemption, ITA Group will contact the participant within ten (10) business days.
Order Finality
All completed orders are final and cannot be changed, canceled, exchanged, refunded, or returned
Contacting Support
For any reward-related inquiries, please contact our support team at exsupport@itagroup.com.
- When contacting support, please provide:
- Order number
- Redemption date and time
- Item(s) redeemed
- Email address used for redemption