This article outlines the expected delivery times and important details for various reward types in our Enhances Storefront.
E-Gift Cards
E-gift cards are typically delivered to your inbox within three business days. You will receive 3 emails to keep you updated on your card's processing. Below are the subjects of those emails:
Order W######## is Moving Fast
Order Confirmation W########
Your Reward eCard is Ready to Redeem
You will receive an email from noreply@vcdelivery.com. If you have not received your e-gift card after three business days, please contact our support team at exsupport@itagroup.com.
Performance Plus Prepaid Mastercard
You will receive an email from notification@my-performanceplusaward.com, which will be sent within 2 business days of placing your order and receiving your order confirmation. You must choose either a Virtual or Physical card to complete your transaction.
- If you choose a virtual card, you will receive your card information immediately and can add to your Google/Samsung/Apple Pay. If you misplace/can no longer access your virtual card information, the original payment email can be resent without a replacement fee (if the card has not expired).
- If you choose a physical card, it will be mailed via the U.S. Postal Service (typically arriving within 7-10 days from the date you selected the physical card option). Each physical card will be mailed individually in a plain white envelope with Performance Plus displayed in the return corner of the window. If the card is lost or stolen, and has not expired, a $12.95 replacement fee is charged for each card reissued.
One email will be sent for each Performance Plus card ordered.
The email is valid for 90 days. Once you choose either a virtual or physical card, the card is valid for 12 months.
For a complete list of retailers, restaurants and travel suppliers who accept this card visit: www.performanceplusaward.com. PLEASE NOTE: The Performance Plus Award Card is not a gift card, it is a prepaid corporate incentive card, therefore specific state laws regarding gift cards do not apply.
If you have not received your Performance Plus Prepaid Mastercard email after two business days, please contact our support team at exsupport@itagroup.com.
Design My Travel Prepaid Mastercard
You will receive an email from notification@my-DMTprepaidcard.com, which will be sent within 2 business days of placing your order and receiving your order confirmation. You must choose either a Virtual or Physical card to complete your transaction.
- If you choose a virtual card, you will receive your card information immediately and can add to your Google/Samsung/Apple Pay. If you misplace/can no longer access your virtual card information, the original payment email can be resent without a replacement fee (if the card has not expired).
- If you choose a physical card, it will be mailed via the U.S. Postal Service (typically arriving within 7-10 days from the date you selected the physical card option). Each physical card will be mailed individually in a plain white envelope with Performance Plus displayed in the return corner of the window. If the card is lost or stolen, and has not expired, a $12.95 replacement fee is charged for each card reissued.
The email is valid for 90 days. Once you choose either a virtual or physical card, the card is valid for 12 months.
If you have not received your Design My Travel Prepaid Mastercard email after two business days, please contact our support team at exsupport@itagroup.com.
Passport to Success Prepaid Mastercard
You will receive an email from notification@my-prepaidaward.com, which will be sent within 2 business days of placing your order and receiving your order confirmation. You must choose either a Virtual or Physical card to complete your transaction.
- If you choose a virtual card, you will receive your card information immediately and can add to your Google/Samsung/Apple Pay. If you misplace/can no longer access your virtual card information, the original payment email can be resent without a replacement fee (if the card has not expired).
- If you choose a physical card, it will be mailed via the U.S. Postal Service (typically arriving within 7-10 days from the date you selected the physical card option). Each physical card will be mailed individually in a plain white envelope with Performance Plus displayed in the return corner of the window. If the card is lost or stolen, and has not expired, a $12.95 replacement fee is charged for each card reissued.
The Passport to Success Prepaid Mastercard® can be used anywhere Mastercard is accepted. The card expires 12-months from the order date, giving you one year to spend your balance. The email is valid for 90 days.
If you have not received your Design My Travel Prepaid Mastercard email after two business days, please contact our support team at exsupport@itagroup.com.
Physical Merchandise - US
Delivery times for physical merchandise vary based on vendor location and your shipping address. Products are either delivered by a Front Door Parcel Delivery service (e.g., FedEx, UPS) or Truck Delivery for items that exceed parcel carrier shipping weight or size limits. Most often, items are delivered within 2 weeks. Please note that tracking information may not be provided, even for successfully completed orders.
If you have any questions regarding the status of your order, please allow 12 business days for processing and shipment before contacting exsupport@itagroup.com.
Physical Merchandise - Global
Delivery times for physical global merchandise vary based on vendor location and your shipping address. You can generally expect delivery within four weeks. Please note that tracking information may not be provided, even for successfully completed orders.
If you have any questions regarding the status of your order, please allow 20 business days for processing and shipment before contacting exsupport@itagroup.com.
Branded Company Merchandise (Company Store)
Delivery times for company merchandise may vary depending on the vendor. You can generally expect delivery within three weeks.
Charity Donations
Charity donations are processed instantly and cannot be canceled.
Experiences
Email confirmations for experiences are typically sent within a few hours. If you have not received your confirmation within 48 business hours, please contact our support team at exsupport@itagroup.com.
Shipping and Delivery
ITA Group is not responsible for awards delivered to the wrong address due to a participant’s typographical error. Additional shipping costs may apply to shipments which are undeliverable due to incorrect or incomplete addresses, no forwarding address, or multiple delivery attempts. There is no obligation to hand deliver an award shipment to the participant personally.
Delayed Rewards
At times, reward delivery may be delayed. ITA Group monitors all orders to check for any delays and will contact participants who have ordered an item that takes more than three weeks to deliver. An participant will have two options if an award is delayed: (i) wait for award to become available; or (ii) cancel the order and select an alternate award. ITA Group reserves the right to review participant award redemptions for accuracy, completion and Program rules applicability. If there are acceptance issues with an participant’s award redemption, ITA Group will contact the participant within ten (10) business days.
Order Finality
All completed orders are final and cannot be changed, canceled, exchanged, refunded, or returned
Contacting Support
For any reward-related inquiries, please contact our support team at exsupport@itagroup.com.
- When contacting support, please provide:
- Order number
- Redemption date and time
- Item(s) redeemed
- Email address used for redemption