Cooleaf offers different reward redemption and catalog experiences. To determine which apply to you, please check your organization's Rewards Store URL.
- If your Rewards Store URL is [OrgName].cooleaf.com/rewards: Review the information below.
- If your Rewards Store URL is [OrgName].awards-experience.com: Your organization uses our Storefront. Learn more about Storefront here!
Visa Gift Cards from the Cooleaf Rewards Catalog, both virtual and physical, expire 6 months after you redeem the card. We can request an extension for you, however, a fee of $12.95 will be applied to the card balance.
To request an extension, please visit: https://www.prepaidcardstatus.com/
If you are missing the details needed to request an extension please email exsupport@itagroup.com. Let us know the date you redeemed the card, the dollar amount of the card you redeemed, and the order number. All of which can be found on your rewards history page.
Please know that we have experienced significant delays when requesting extensions from Prepaid Digital Solutions. It can take up to four weeks to resolve an extension request.