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Viewing Recognition Certificates (Admin)

  • Updated

Recognition certificates can be accessed through:

  • Links to Download the Recognition Certificate located within email notifications -and-
  • The Certificates page in the user's Personal details page

When a Recognition Certificate is issued, the issuer will receive an email notification and the recipient will receive both an email and an in-app notification.

The Send email and in-app notifications to the Direct Manager setting determines whether the recipient’s direct manager is notified when a recognition certificate is issued.

  • Enabled: The recipient's direct manager will receive both an email and an in-app notification when their direct report receives a recognition certificate.
  • Disabled: The direct manager will not receive any notifications. However:
        • The issuer will still receive an email notification.
        • The recipient will receive both an email and an in-app notification.

Email Notifications

For the Issuer

  • Subject: You've issued a recognition. The certificate is here!
  • Content: Contains details about the recognition
      • The username(s) of the person(s) recognized
      • The award name
      • The number of points that were issued
      • Includes links to:
            • Download the Recognition Certificate -and-
            • View all certificates on the Certificates page
            • The rewards page

 

For the Recipient

  • Subject: You've been recognized! The certificate is here!
  • Content: Contains details about the recognition
        • The username(s) of the person(s) recognized
        • The award name
        • The number of points that were issued
        • Includes links to:
              • Download the Recognition Certificate -and-
              • View all certificates on the Certificates page
              • The rewards page

 

For Direct Manager (If Enabled)

  • Subject: Your direct report has been received recognized! The certificate is here!
  • Content: Contains details about the recognition
        • The username of the direct report who was recognized
        • The award name
        • The number of points that were issued
        • Includes links to:
              • Download the Recognition Certificate -and-
              • View all certificates on the Certificates page

 

In-App Notifications

Clicking the notification opens a pop-out view of the recognition in the main feed but does not provide direct access to the certificate. Recognition certificates can only be accessed through:

  • Links to Download the Recognition Certificate located within email notifications -and-
  • The Certificates page in the user's Personal details page

 

For the Recipient

You've been recognized by [Issuer]. The certificate is available in your profile.

 

For Direct Manager (If Enabled)

[Issuer] has recognized [Recipient]. The certificates are available in your profile.

 

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