Recognitions

Recognitions and Posts

Recognitions and posts are a great way to connect with your community through the Social Feed. Recognitions allow you to highlight and appreciate colleagues for a job well done, while posts are used to share general updates, news, and announcements across your organization.

Recognitions

At ITA Group, we encourage meaningful recognition. Recognition helps reinforce positive behaviors and strengthens connection across teams. Giving and receiving recognition supports engagement, collaboration, productivity, and a shared sense of purpose throughout your organization.

There are many reasons to recognize a colleague. They may have exceeded expectations on a project, delivered an exceptional customer experience, supported a teammate, or introduced an improvement that made work easier for others.

What Makes a Great Recognition Message? (TIPS)

Recognition is most effective when it includes the four qualities below, known as TIPS:

• Timely – Recognize contributions soon after they happen
• Impactful – Explain why the action mattered
• Personal – Show that you see the individual, not just the outcome
• Specific – Clearly describe what they did well

If your organization has AI Assistance enabled, it uses the TIPS framework to review recognition messages and provide feedback to help strengthen them.

TIPS Examples

Below are examples that show how small changes can make recognition messages more meaningful.

Timely

Recognize contributions as close to the moment as possible.

Instead of:

Thanks for helping out earlier this quarter.

Try:

Thanks for stepping in during yesterday’s client call—your quick response helped keep things on track.

Impactful

Explain why the action mattered.

Instead of:

Great job on that task.

Try:

Your detailed testing caught an issue before launch and helped prevent a delay for our users.

Personal

Show that you see the individual, not just the work.

Instead of:

Thanks, team.

Try:

Alex, your calm leadership during the rollout helped everyone stay focused and confident.

Specific

Be clear about what they did well.

Instead of:

Awesome work!

Try:

Awesome work organizing the kickoff meeting—you made sure every stakeholder left with clear next steps.

Create a Recognition

1. Open the recognition form

To begin a recognition, select Recognize from the top navigation or select the Recognize button in the welcome card modal in the hero banner. This opens the recognition form, which can be used to recognize any members of your organization who are active in the platform. 

2. Select who you want to recognize

In the recognition form, begin typing to search for the person or people you’d like to recognize.

3. Write your message

Use the “I'm recognizing you because...” field to describe why you’re recognizing them. Aim for a message that is timely, impactful, personal, and specific.

Formatting tools are available, and you can add emojis, images, GIFs, or mention teammates using the @ symbol.

4. Add a tag

Select Add a tag and choose one from the available options. Tags typically align with your organization’s values, initiatives, or active challenges.

A tag is required to post a recognition. Once a tag is selected, the Recognize button will become active.

5. Add awards or points (if applicable)

Managers and administrators may see additional options to add an award or points. If an award includes points, the point value will populate automatically.

Each organization determines who can issue points and how often. If you believe you should have access and do not, contact exsupport@itagroup.com.

6. Choose visibility

By default, recognitions are shared publicly so your organization can celebrate achievements together.

To make a recognition private, select Selected people. This limits visibility to the person being recognized and anyone mentioned in the post.

7. Post your recognition

Select Recognize to post. The recipient will receive a notification letting them know they’ve been recognized.

Additional Options

If your organization has integrations enabled—such as Slack, Microsoft Teams, Google Chat, or Workplace—you may see an option to share recognitions through those channels. You can disable this option before posting if you prefer not to share outside the platform.